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Faithful Finish Lines Customer Support

Hi! Thanks for making a purchase from Faithful Finish Lines. On this page, we will do all we can to assist you.

FFL Customer Support
We are here to help.

If you have questions or need support with your order, we are here to help. We know technology issues can be frustrating. Don’t worry. We are here to make sure you get your order and are able to enjoy using it.

Rest assured that your credit card information and email are secure.

Contact Email

Contact us at [email protected]

We are a small business and respond to emails Monday-Friday. Please allow 24-48 hours for response.

Ann Marie Knapp
Ann Marie Knapp is the Faithful Finish Lines Assistant.

When you send an email to [email protected], Ann Marie will often be the person who responds. (If you need Becky or Sara specifically, simply indicate that in your email.)

Hello! My name is Ann Marie, a Christ follower since 1984, and I’m from sunny Arizona. I’ve been married to my best friend Jason for 21 years and we have 4 legged “kids”, 5 cats and 1 dog. I’ve been with Faithful Finish Lines for a couple of years now, and this is the only weight loss program that I haven’t quit and have consistently stuck with! I still have a ways to go in terms of weight loss, but the healing I’ve gotten from overeating, binge eating and just unhealthy eating is miraculous. I’ve learned that one small change along with consistency, and most of all me giving my weight loss journey to God, is what has made the difference. Faithful Finish Lines is life changing, and I know it can be for you too!

-Ann Marie, FFL Assistant

Answers to Frequently Asked Questions about Faithful Finish Lines Orders

Here are answers to questions we receive most often.

I don’t have a printer. Can you print it and mail it to me?

No, unfortunately we do not offer printing services at this time. If you don’t have a printer, we recommend the following:

  • Download the product and use it from your smart phone, tablet, or computer and write your journaling or answers in a regular notebook.
  • Print at your local library.
  • Print from an office supply store such as Office Max or Office Depot. Printing a booklet or workbook at these stores is reasonably priced, can be spiral bound, and you have the option to pick it up at the store or have it delivered to your home.

I didn’t receive the email with my order. How can I get my order?

We are sorry to hear you are having trouble accessing your order download. The emails come from a company called Send Owl and occasionally get stuck in your spam folder.

Click this link to recover your order as many times as you’d like. 

Please note that if you have ordered items from Faithful Finish Lines previously, you will receive those, too.

How long does it take to receive an order?

Your order should arrive to your inbox in about one hour. If you don’t receive it, click this link to access your order.

Will something be mailed to me?

No. All products from Faithful Finish Lines are digital. Nothing will be mailed to you.

I downloaded part of my order and then closed the email. How do I get back to it?

Use this link to access your order again.

I downloaded my order and now I can’t find it. How do I find it?

Think of a digital file like a paper report that you store in a filing cabinet. When you download your order, you are saving it to your computer just like sticking a paper file in a filing cabinet.

The best way to keep track of your download is to put it into a folder. The folder is in your computer (filing cabinet) with a name on it.

Either create or take note of what name is on the folder your download goes into when you save it. To find your file again, go to the folder with that name on it.

There’s no one right way to create a file system for your computer. Create file names that make sense to you.

Because each computer is different, we can’t tell you exactly how to find a file on your computer.

If you are using a smart phone or tablet, save the files to an app such as Pocket or Evernote. You will find the file inside the app.

I downloaded it on my laptop but now I want it on my iPad. How do I do that?

Go to the computer, tablet, or smart phone where you want your file saved. Open your order email on that device. Save it from there.

Click here if you need the link to your order sent again.

This order says 25 downloads. Does that mean I can only use the product 25 times?

Nope! You may use the product as many times as you want.

You have 25 times that you can download the order to your device. Typically you will only need to download the order once, such as to a file on your computer or tablet. We give you extra downloads just in case you have trouble.

Once you have downloaded your order, you can use it from your device over and over.

I have a question not listed here. Can I get an answer?

Absolutely! Email us [email protected] and we will get back to you soon.

The Holy Mess Customer Support

For assistance with orders from Sara’s website, The Holy Mess, go to The Holy Mess Customer Support or email [email protected].