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Faithful Finish Lines Customer Support

Hi! Thanks for connecting with us. We will do all we can to assist you and provide excellent support, encouragement, and help.

What do you need help with?


Membership & Products

Help with orders, PDF downloads, orders from Send Owl, and courses on Teachable.

Weight Loss & Food

Weight loss and Weight Watchers questions, recipes, diet, meal plans, and food questions.


Faith & Spiritual Growth

Answers to Scripture questions & request prayer.

Support

Reach out to us directly if you need further help.


Contact & Connect

If you have questions or need support with your order, we are here to help. We know technology issues can be frustrating. We are here to ensure you get your order and enjoy using it. Rest assured that your credit card information and email are secure.

Contact Us

Contact us at [email protected]. We respond to emails Monday – Friday, 9:00 – 5:00 PM EST. Please allow 24-48 hours for response.

Email & Website Help

Rest assured that your credit card information and email are secure.

Will something be mailed to me?

All products from Faithful Finish Lines are digital. Nothing will be mailed to you.


Community

Ways to Connect with Our Community

Faithful Finish Lines also has developed an amazingly supportive community of people to encourage you and offer support.

Will something be mailed to me?

All products from Faithful Finish Lines are digital. Nothing will be mailed to you.

Contact Email

Contact us at [email protected]

We are a small business and respond to emails Monday-Friday. Please allow 24-48 hours for response.


Membership & Products

Membership: Answers to Frequently Asked Questions about Faithful Finish Lines memberships

Help for orders, PDFs, printables, downloads, and more.

Will something be mailed to me?

All products from Faithful Finish Lines are digital. Nothing will be mailed to you.


Courses

Courses: Answers to Frequently Asked Questions about Faithful Finish Lines courses

Help for orders, PDFs, printables, downloads, and more.

What if I can’t get logged in to a course?

Click here for Teachable Student Guides and help link for help with logging into a course.

What if I can’t find the Faithful Finish Lines course I bought?

Click here for Faithful Finish Lines courses you are currently enrolled in, or contact Teachable for further assistance.

What if it’s taking me to The Holy Mess courses instead of Faithful Finish Lines courses?

Faithful Finish Lines has a “school” on the Teachable platform, and The Holy Mess has a separate “school”. The two schools are not connected, although Teachable will allow you to use the same username and password.

Click here for the Faithful Finish Lines Teachable School, and click here for The Holy Mess Teachable School.


Products

Products: Answers to Frequently Asked Questions about Faithful Finish Lines products

Help for orders, PDFs, printables, downloads, and more.

I didn’t receive the email with my order. How can I get it?

We are sorry to hear you are having trouble accessing your order download. The emails come from a company called Send Owl and occasionally get stuck in your spam folder.

You can use this link to recover your order as many times as you’d like.

Please note that if you have ordered items from Faithful Finish Lines previously, you will receive those, too.

How long does it take to receive an order?

Your order should arrive in your inbox in about one hour. If you don’t receive it, use this link to access your order.

Will something be mailed to me?

All products from Faithful Finish Lines are digital. Nothing will be mailed to you.

I don’t have a printer. Can you print it and mail it to me?

Unfortunately, we do not offer printing services at this time. If you don’t have a printer, we recommend the following:
Download the product and use it from your smartphone, tablet, or computer. Then, write your journal or in a notebook.
– Print at your local library.
– Print from an office supply store such as Office Max or Office Depot. These are just a few dollars, can be spiral bound, and you have the option to pick it up at the store or have it delivered to your home.

Do you offer payment plans?

Yes, you can create a payment plan through Klarna. Klarna at Checkout
Klarna manages payment plans for any purchase over $10 and gives you the option to:
– Split your purchase into four payments (interest-free), paid every two weeks.
– Shop now, pay later by getting the product today, and pay in 30 days.
– Pay instantly and receive reward credits through Klarna.
– Create your payment plan.
Payments with Klarna can be made with a credit card, debit card, Apple Pay, or bank transfer. No credit card is required, and payments do not affect your credit score.

I downloaded part of my order and then closed the email. How do I get back to it?

I downloaded my order to my computer, but now I can’t find it. What do I do?

Think of a digital file like a paper report stored in a filing cabinet. When you download your order, save it to your computer, like sticking a paper file in a filing cabinet.

The best way to keep track of your download is to put it into a folder. The folder has a name on your computer (filing cabinet).

Create or note the name on the folder your download goes into when you save it. To find your file again, go to the folder with that name on it.

There is no one right way to create a file system for your computer. Use file names that make sense to you.

Because each computer is different, we can’t tell you exactly how to find a file on your computer.

If you are using a smartphone or tablet, save the files to an app such as Pocket or Evernote. The file will be found inside the app.

How many times can I download my order?

You may download the product as many times as you need. Once you have downloaded your order, you can use it repeatedly from your device.

I have a question not listed here. Can I get an answer?

Absolutely! Email us at [email protected], and we will get back to you soon.

I’m not happy with my order. Can I get a refund?

Because of our products’ digital nature, we rarely issue refunds. Please contact us before purchasing if you have questions about a product and whether it fits you.

Can I order without a credit card?

Yes. We offer payment with Paypal and Klarna, which allow a direct withdrawal from your bank account.

Can I share one of your products with a whole group?

Please contact us at [email protected] with your request.

Why do you charge money for things? That’s not Christian.

We offer 100+ free items and graciously distribute no-pay content on our websites, videos, and social media. However, we also have many expenses, including staff salaries, site hosting, and paid tools needed to operate programs. Income from products and group experiences make this possible. Thank you for being supportive.


Challenges

Challenges: Answers to Frequently Asked Questions about Faithful Finish Lines challenges

Help for orders, PDFs, printables, downloads, and more.

Will something be mailed to me?

All products from Faithful Finish Lines are digital. Nothing will be mailed to you.


Weight Loss & Food

Weight Loss: Answers to Frequently Asked Questions about Weight Loss

Help for orders, PDFs, printables, downloads, and more.

Will something be mailed to me?

All products from Faithful Finish Lines are digital. Nothing will be mailed to you.


Food

Food: Answers to Frequently Asked Questions about Food and recipes

Help for orders, PDFs, printables, downloads, and more.

Will something be mailed to me?

All products from Faithful Finish Lines are digital. Nothing will be mailed to you.


Faith & Spiritual Growth

Resources: Here is a list of good resources to learn more about faith and what we believe here at Faithful Finish Lines


Faith

Faith: Answers to Frequently Asked Questions about Faith

Help for orders, PDFs, printables, downloads, and more.

Will something be mailed to me?

All products from Faithful Finish Lines are digital. Nothing will be mailed to you.

Test

testing multiple questions

The Holy Mess Customer Support

For assistance with orders from Sara’s website, The Holy Mess, go to The Holy Mess Customer Support or email [email protected].