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Faithful Finish Lines Customer Support

Hi! Thanks for connecting with us. We will do all we can to assist you and provide excellent support, encouragement, and help.

What do you need help with?


Membership & Products

Get answers to your questions about our programs and products from Send Owl (printable products) and Teachable (courses and memberships).

Weight Loss & Food

Weight loss and diet questions.


Faith & Spiritual Growth

Answers to questions about Christian weight loss.

Support

Reach out to us directly if you need further help.


Contact & Connect

If you have questions, we are here to help. We know technology issues can be frustrating. We are here to ensure you get your order or into a program and enjoy using it. Rest assured that your credit card information is secure.

Contact Us

Contact us at [email protected]. We respond to emails Monday – Friday. Please allow 24-48 hours for response.

Email & Website Help

Your email is secure. Your email is never shared or sold.

At the bottom of every email we send is a link that says “Update profile.” Click there to change your email address or preferences.

Update your email profile here.
Update your email profile with this link at the bottom of every email we send.

Community

Ways to Connect with Our Community

Faithful Finish Lines also has developed an amazingly supportive community of people to encourage you and offer support.

We have a free Facebook group called Christian Weight Loss for Women with Faithful Finish Lines. All women who desire weight loss from a Christian perspective are encouraged to join. Our membership and some of our paid programs also have private Facebook groups.

Contact Email

Contact us at [email protected]

We are a small business and respond to emails Monday-Friday. Please allow 24-48 hours for response.


Membership & Products

Membership: Answers to Frequently Asked Questions about Faithful Finish Lines memberships

Help for membership questions, orders, PDFs, printables, downloads, and more.

Yes, the Faithful Finish Lines membership closed at the end of June 2024, but that’s not the end of our story.

God called us to a different membership type, which will launch in January 2025. Click here to learn about the programs we are offering in 2024.

We’re so excited about the opportunities we provide in 2024 to mentor you on your weight loss journey.

Check out the Tune-Up Test, which runs from October 1st to December 22nd. Learn more about the Tune-Up Test here.

I’m glad you asked! The Tune-Up Test is a Christian weight loss group experience to help you overcome body image and food struggles with the grace of God. 

Through weekly lessons and group mentoring videos, we’ll help you overcome unhealthy habits keeping you stuck on your weight loss journey.

To learn more about the Tune-Up Test, click here.


Courses

Courses: Answers to Frequently Asked Questions about Faithful Finish Lines courses

Help for courses offered by Faithful Finish Lines.

The Faithful Finish Lines 2.0 Sunset Course is our best-selling 10-stage weight loss course/library. It is a comprehensive course that will help you lose weight and keep it off while relying on God’s promises.

This is the industry-leading program on Christian weight loss, designed to help you experience real transformation on your weight loss journey.

Learn more about the Sunset Christian Weight Loss Course and grab it for the lowest price now.

The 2.0 Sunset Course is available to purchase through December 31, 2024. You will have until August 31, 2025 to access it after you purchase.

The 2.0 Sunset course is self-guided. There is no community support.

For a group experience, we encourage you to join the Tune-Up Test.

Faithful Finish Lines is more than just weight loss and helping you shed the pounds (although we will do that, too!)

We know that breakthroughs happen when we invite God to be the center of our weight loss journey (and every area of our life!).

As Christians, we help you overcome a lifetime of food battles with God’s power and strength.

In Faithful Finish Lines, we’ll teach you how your relationship with God is key for overcoming your battles with food- for good.

You are welcome to join our programs if you are a Weight Watchers member or not.

Our programs give you additional faith-based support that you won’t find anywhere else.

Click here for Teachable Student Guides and the help link for logging into a course. If you still have trouble, contact us at [email protected].

Click here for Faithful Finish Lines courses you are currently enrolled in, or contact Teachable for further assistance.

Faithful Finish Lines has a “school” on the Teachable platform, and The Holy Mess has a separate “school”. The two schools are not connected, although Teachable will allow you to use the same username and password.

Click here for the Faithful Finish Lines Teachable School, and click here for The Holy Mess Teachable School.

Here is a quick tutorial video on how to watch a Zoom video (or the replay) in a Teachable course.


Products

Products: Answers to Frequently Asked Questions about Faithful Finish Lines products

Our courses are hosted on a platform called Teachable. Some of our printed products (like the Grow Your Faith, Lose the Weight workbook), are hosted with a company called Send Owl.

We are sorry to hear you are having trouble accessing your order download. The emails come from a company called Send Owl and occasionally get stuck in your spam folder.

You can use this link to recover your order as many times as you’d like.

Please note that if you have ordered items from Faithful Finish Lines previously, you will receive those, too.

Your order should arrive in your inbox in about one hour. If you don’t receive it, use this link to access your order.

All products from Faithful Finish Lines are digital. Nothing will be mailed to you.

Unfortunately, we do not offer printing services at this time. If you don’t have a printer, we recommend the following:
-Download the product and use it from your smartphone, tablet, or computer. Then, write your answers in a journal or a notebook.
– Print at your local library.
Print from an office supply store such as Office Max or Office Depot. These are just a few dollars, can be spiral-bound, and you can pick them up at the store or have them delivered to your home.

Yes, you can create a payment plan through Klarna. Klarna at Checkout
Klarna manages payment plans for any purchase over $10 and gives you the option to:
– Split your purchase into four payments (interest-free), paid every two weeks.
– Shop now, pay later by getting the product today, and pay in 30 days.
– Pay instantly and receive reward credits through Klarna.
– Create your payment plan.
Payments with Klarna can be made with a credit card, debit card, Apple Pay, or bank transfer. No credit card is required, and payments do not affect your credit score.

Think of a digital file like a paper report stored in a filing cabinet. When you download your order, save it to your computer, like sticking a paper file in a filing cabinet.

The best way to keep track of your download is to put it into a folder. The folder has a name on your computer (filing cabinet).

Create or note the name on the folder your download goes into when you save it. To find your file again, go to the folder with that name on it.

There is no one right way to create a file system for your computer. Use file names that make sense to you.

Because each computer is different, we can’t tell you exactly how to find a file on your computer.

If you are using a smartphone or tablet, save the files to an app such as Pocket or Evernote. The file will be found inside the app.

You may download the product as many times as you need. Once you have downloaded your order, you can use it repeatedly from your device.

Absolutely! Email us at [email protected], and we will get back to you soon.

Because our products are digital, we rarely issue refunds. Please get in touch with us before purchasing if you have questions about a product.

Yes. We offer payment with Paypal and Klarna, which allow a direct withdrawal from your bank account.

Faithful Finish Lines Information Sharing Policy

You are welcome to share anything we share publicly, such as articles on our websites, on Instagram, or on YouTube. However, materials from paid programs are to be exclusive to those inside the program.

We offer many complimentary items and graciously distribute no-pay content on our websites, videos, and social media. However, we also have many expenses, including staff salaries, site hosting, and paid tools needed to operate programs. Income from products and group experiences make this possible. Thank you for being supportive.


Challenges

Challenges: Answers to Frequently Asked Questions about Faithful Finish Lines Challenges

Here is information about Faithful Finish Lines group challenges.

The self-guided Grow Your Faithful, Lose the Weight Challenge, and Jump Start Your Weight Loss are available anytime. Because we are focused on developing the new membership that will open in 2025, we do not currently have plans for a free group challenge.


Weight Loss & Food

Weight Loss: Answers to Frequently Asked Questions about Weight Loss

Want Becky and Sara to answer a weight loss question?

Becky and Sara regularly share new videos on YouTube. Post your question in the comments below, and it may be answered in a future video. Stay tuned—one of the perks we are considering offering for members in 2025 is a monthly member-only Q&A session.


Food

Food: Answers to Frequently Asked Questions about Food and Recipes

Do you have a question about the food you should eat to lose weight?

Becky and Sara regularly share new videos on YouTube. Post your question in the comments below, and it may be answered in a future video. Stay tuned—one of the perks we are considering offering for members in 2025 is a monthly member-only Q&A session.


Faith & Spiritual Growth

Resources to learn more about what we believe at Faithful Finish Lines

Check out the Grow Your Faithful, Lose the Weight Challenge, and Jump Start Your Weight Loss Challenge. Both are free and available anytime.


Faith

Faith: Answers to Questions about Faith

Have a faith question related to weight loss?

Becky and Sara regularly share new videos on YouTube. Post your question in the comments below, and it may be answered in a future video. Stay tuned – one of the perks we are considering offering for members in 2025 is a monthly member-only Q&A session.

The Holy Mess Customer Support

For assistance with orders from Sara’s website, The Holy Mess, go to The Holy Mess Customer Support or email [email protected].